- 3+ IT Service Management tools and processes (ServiceNow experience preferred)
- Experience with Cloud services (Azure, AWS, GCP)
- Experience with Unix / Linux administration
- Experience with Relational Database technologies
- Experience with Integration methodologies and technologies
- Communication skills – both written and spoken
- Planning, organization, and facilitation skills
- Data-driven, strategic mindset – using experiences to drive improvement
- Logical and creative problem-solving skills
- Excellent interpersonal and relationship management skills
- Ability to manage and influence others (both within and outside your own direct workgroup)
- Ability to summarize complex issues simply and effectively