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- Strong proficiency in Python for scripting, automation, and troubleshooting tasks.
- Experience with Ruby for supporting platform integrations and backend systems.
- Experience or familiarity with programmatic dialing services such as Twilio and other related platforms.
- Experience with email deliverability best practices, including knowledge of email spam filters, IP warming, and increasing open/reply rates.
- Ability to troubleshoot and optimize call and video solutions from browser to backend, with a focus on communication quality and reliability.
- Experience with TrustHub and understanding of number provisioning regulations (e.g., STIR/SHAKEN, CNAM, etc.).
- Familiarity with industry standards and regulations around telephony and email campaigns.
- Strong problem-solving skills and the ability to handle critical issues in real time.
- Familiarity with monitoring, alerting, and logging systems.
- Strong written and verbal communication skills for technical documentation and customer support.
- Experience with Twilio APIs for SMS, voice, and video applications.
- Familiarity with other email delivery platforms and tools (e.g., SendGrid, Amazon SES).
- Experience with Docker and containerization for communication services.
- Knowledge of telephony protocols and standards such as SIP, WebRTC, or VoIP.
- Familiarity with DevOps practices, continuous integration, and automation tools.
