Skip to content
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 4–8 years of experience as a Business Analyst, with at least 3 years in ServiceNow ITSM.
- Strong understanding of ITIL processes and how they map to ServiceNow workflows.
- Hands-on experience with ITSM modules such as Incident, Problem, Change, Request, and Knowledge Management.
- Experience in requirement gathering, process mapping, and functional documentation.
- Strong collaboration and communication skills to engage with cross-functional teams and stakeholders.
- Ability to translate business needs into clear, actionable technical requirements.
- Experience in working in an Agile / Scrum environment.
