Customer Service
Customer Service Manager Assessment
Question:25 Time:30 mins Format:Multiple Choice Questions, Video, Descriptive Skills: Communication and Interpersonal, Leadership, Team Management, Customer Engagement, Problem Solving, Product & Service KnowledgeSkills Evaluated in the Assessment
The assessment is designed to test skills and capabilities needed to excel as a Customer Service Manager. The assessment evaluates skills such as Communication and Interpersonal, Leadership, Team Management, Customer Engagement, Problem Solving, Product & Service Knowledge, Positive Attitude, Patience, Conflict Resolution, Decision Making and Data Management. Skills are assessed through Multiple Choice, Descriptive, Video and Case Study based questions.
Job Summary
Customer Service Manager are responsible for ensuring outstanding customer service by managing their team and developing customer loyalty programs to increase customer satisfaction. They develop customer satisfaction goals and coordinate with the team to meet them on a regular basis along with maintaining accurate records of customer service activities and discussions.