Customer Service
Customer Service Representative Assessment
Question:20 Time:30 mins Format:Multiple Choice Questions, Video, Descriptive Skills: Communication and Interpersonal Skills, Active Listening, Empathy, Problem Solving, Patience, Product & Service Knowledge, Positive AttitudeSkills Evaluated in the Assessment
The assessment is designed to test skills and capabilities needed to excel as a Customer Service Representative. The assessment evaluates Communication and Interpersonal Skills, Active Listening, Empathy, Problem Solving, Patience, Product & Service Knowledge, Positive Attitude, Conflict Resolution, Decision Making. Skills are assessed through Multiple Choice, Descriptive, Video and Case Study based questions.
Job Summary
Customer Service Representatives help customers with complaints and questions, resolve their issues, give them information about products and services, take orders, etc. They ensure customer satisfaction, keep records of customer interactions, transactions, comments, and complaints, and provide feedback on the efficiency of the customer service process.