- Design end-to-end ServiceNow solutions across ITSM, Service Bridge, and CSM modules.
- Gather and analyze business and functional requirements.
- Create solution designs, workflows, process diagrams, and architecture documentation.
- Define integration approaches and platform best practices
- Collaborate with developers, architects, and business stakeholders
- Ensure optimal user experience, process efficiency, and platform scalability
- Support governance, standards, and design reviews