Understand how the platform works under the hood (capacity, gateways, datasets, service behaviour)
Make platform-level changes and fixes (not just managing access or routing tickets)
This is not a user support or access management role. We need someone who can step in immediately and take ownership of the platform in a production environment.
This is a platform operations role, and we are currently looking to address an immediate skills gap within the team. As such, we need candidates with proven, hands-on experience operating a BI platform in a production environment, rather than adjacent or transferable experience.
Managing Power BI Service / Fabric environments, including: Gateways, Permissions and access, Platform upgrades, Capacity management
Owning platform health and performance
Supporting production environments at scale
Investigating and resolving platform-level incidents end-to-end
Step into platform operations immediately
Handle incidents without ramp-up
Support tenants and users without requiring ongoing guidance
The candidates reviewed so far have strong analytics and BI delivery experience, however:
They are not operating as platform engineers in their current or previous roles
They have not been responsible for core administrative areas such as capacity management, gateway troubleshooting, or tenant-level configuration
Their experience appears to be working alongside platform teams rather than owning platform operations
