Skip to content
- 5+ years of experience as a Business Systems Analyst or Functional Consultant on ServiceNow platform projects.
- Solid understanding of ServiceNow ITSM modules (especially Service Catalog, CMDB, and Incident/Change/Request Management).
- Exposure to HRSD and/or SAM (Software Asset Management) modules is highly desirable.
- Experience in requirements elicitation, process mapping, and documentation using tools like Jira, Confluence, or equivalent.
- Strong knowledge of Agile/Scrum methodologies.
- Excellent communication, stakeholder management, and analytical skills.
- Ability to work in fast-paced environments with tight delivery timelines.
- Preferred Qualifications ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) in ITSM/HR/SAM.
- Familiarity with ServiceNow migration projects (legacy to new instance).
- Experience working alongside developers, architects, and PMs on large-scale ServiceNow programs.
- ITIL Foundation certification preferred.
